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Return & Refund Policy – Aivex

1. Return Eligibility (14 Days)

You may request a return within 14 days of delivery.

To request a return:

• Contact us at: support@aivexdrive.com
• Provide your order number and the reason for your request.
• For products reported as defective, damaged, incompatible, or not as described, we may request photos, videos, or additional information to verify the issue and provide troubleshooting assistance.

Returns must be approved by our support team before being shipped to the return address.

Refunds are processed only after the returned item has been received and inspected.

Customers exercising their right to return for reasons other than a confirmed defect are responsible for return shipping costs.

2. Defective or Incorrect Items

If your item is defective, damaged, or incorrect:

• We will offer a replacement or refund upon return and inspection of the item.
• We may request photos or video to better understand the issue and provide faster support.
• Failure to provide reasonable evidence may affect our ability to verify the claim.

3. Non-Returnable / Non-Refundable Cases

Returns or refunds may not be accepted in the following cases:

• Product is functioning correctly and as described.
• Incorrect vehicle compatibility (e.g. no wired Apple CarPlay).
• Product purchased for a vehicle that does not meet the compatibility requirements stated on the product page.
• Compatibility issues resulting from unsupported vehicles, software versions, configurations, or missing factory features.
• Incorrect installation, misuse, or failure to follow instructions.
• Missing parts, damaged items, or incomplete returns.
• Customer refuses to provide reasonable information required to verify compatibility or the reported issue.
• Claims based solely on differences in packaging, branding, appearance, software interface, or manufacturer markings.

4. Change of Mind Returns

• Return shipping costs are the customer’s responsibility.
• The item must be returned in original condition.
• Shipping fees are non-refundable.
• Refunds are issued only after the returned item has been received and inspected.

5. Compatibility Disclaimer

Customers are responsible for verifying that their vehicle supports the compatibility requirements stated on the product page before purchase.

Compatibility issues resulting from unsupported vehicles, software versions, configurations, missing factory features, or incorrect installation are not considered product defects.

We are not responsible for incompatibility due to unsupported vehicles or configurations.

6. Condition of Returns

Returned items must be:

• In original condition.
• Returned with all accessories and original packaging.
• Free from customer-caused damage or modifications.

7. Support & Resolution

We encourage customers to contact us before opening a dispute so we can assist quickly and provide the best possible solution.

Failure to contact us before initiating a dispute may delay the resolution process.

8. Delivery Protection

If your order is not delivered within 30 days after shipment, you may request a refund.

9. Product Variations

Products may vary depending on vehicle compatibility, system version, available stock, and manufacturer revisions.

Product design, interface layout, packaging, branding, physical appearance, and manufacturer markings may differ from images shown on the website while maintaining the advertised functionality and compatibility.

Differences in appearance, packaging, branding, manufacturer information, software interface, or product version do not constitute a product being “not as described” provided the item performs the advertised functions and is compatible with the intended vehicle system.

10. Return Address

Mo Bazar & Cargo
326 Platt Ln
M14 7DA
Manchester
United Kingdom

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